Frequently Asked Questions



Enrollment Questions
What is myBeaumontChart?
Is there a fee to use myBeaumontChart?
Is there an age restriction to use myBeaumontChart?
How do I sign up?
I declined a myBeaumontChart account in my physician office but now would like to have one. How can I request an account?
What languages does myBeaumontChart support?
Your Medical Record
When can I see my test results in myBeaumontChart?
If some of my health information on myBeaumontChart is not correct, what should I do?
Proxy Access
Can I access my child’s medical record within myBeaumontChart?
I would like my spouse to have the ability to view my medical records within myBeaumontChart. How can I grant him/her access?
I once had access to my child’s myBeaumontChart information and now I do not. What happened?
Can a legal guardian have access to a patient’s myBeaumontChart account?
I just moved here from out of state, and I have never been to a Beaumont before, but my child has. Can I still access my child's records via myBeaumontChart?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Billing Questions
Where do I see what I owe? How do I make a payment?
E-Visits
What is an E-Visit?
How much do E-Visits cost?
Video Visits
What is a Video Visit?
How much do Video Visits cost?
Technical Questions
How is myBeaumontChart secure?
What is your privacy policy?
I was logged out of myBeaumontChart, what happened?
What do I need to use myBeaumontChart?
My access code does not work, what should I do?
Is my access code my user ID?
MyChartCentral and Lucy
What is MyChartCentral?
What is Lucy?
Why am I not finding my other healthcare organization in MyChartCentral?
Why isn’t my health information the same at all of my healthcare organizations?
What if I don’t have multiple MyChart accounts?
Can I view my family members charts in MyChartCentral?
What should I do if the information I see in MyChart or Lucy is wrong?
Additional help
If my question is not answered in the FAQs, how do I get help?

What is myBeaumontChart?

myBeaumontChart helps you to be an active, engaged participant in your health care. With myBeaumontChart you get secure online access to portions of your Beaumont Health medical record. myBeaumontChart is your personalized view into your medical record stored in Beaumont Health's Electronic Health Record (EHR) called oneChart. With myBeaumontChart, you can:

View your medical record online

  • View your medical information online wherever you have internet access (e.g. your home computer, your SmartPhone, your tablet, etc)...all day...any time.
  • Receive tests results online within days. Test results typically come available between 3-7 days following test completion.
  • Review your medications, immunizations, allergies and medical history when your doctor enters them into your electronic chart.

Stay in touch with your Physician

  • Have a question for your Care Team? Send a secure message and forget about playing phone tag.

Manage your appointments and Beaumont Health bills

  • Bypass waiting on the phone and schedule your next appointment online.
  • Request an appointment for an outpatient test at a Beaumont Health facility.
  • View details of past (up to 5 years' worth) and upcoming appointments.
  • Use eCheck-in to complete pre-visit "paperwork" online before your appointment to minimize time spent in the waiting room.
  • Pay your Beaumont Health bill online

Stay connected while on the go

  • Download the MyChart app to keep track of your health using your SmartPhone and/or tablet. Note that some features are not enabled when accessing your account via the app.
  • Conduct visits using Beaumont Health's state-of-the-art Telehealth solutions like E-Visits and Video Visits.
  • Download your Beaumont Health record to take with you when receiving care elsewhere.
  • Request refills of your medication online.

Secure Access

  • Your information is safe from unauthorized access because myBeaumontChart is password-protected and delivered by an encrypted connection.

Is there a fee to use myBeaumontChart?

myBeaumontChart is a free service offered to our patients.

Is there an age restriction to use myBeaumontChart?

You must be 17 or older to use myBeaumontChart. Beaumont Health does offer proxy access. To view more information, view the Proxy FAQ topic here.

How do I sign up?

You can sign up if you have a myBeaumontChart activation code provided to you during your office or hospital visit. This code will enable you to login and create your own user ID and password today. If you have an access code, please go here to sign up now. Please note: this activation code is only good for 60 days, so don't delay!

If you do not have an access code, Beaumont Health also offers an online access form! Information entered in this form will be compared to the information in our system, and if there is an exact match, you will gain instant access to your myBeaumontChart account. You can access this form by clicking here.

I declined a myBeaumontChart account in my physician office but now would like to have one. How can I request an account?

Use the Online Access Request Form to gain immediate access.

What languages does myBeaumontChart support?

By default, myBeaumontChart is in English. We currently also offer a Spanish version. Click the Ver en Espanol link in the upper right corner of any page to switch to the Spanish version.

When can I see my test results in myBeaumontChart?

Your final test results are automatically released to your myBeaumontChart account immediately post discharge following an inpatient stay and 3 days after final resulting for outpatient activity. Sensitive results such as Anatomic Pathology results are automatically available to myBeaumontChart 3 business days after final resulting. Sensitive results such as Surgical Pathology and HIV results are automatically available to myBeaumontChart 7 days after final resulting. Physicians can manually release test results to the patient’s myBeaumontChart account prior to the automatic release schedule. Test result data could include sensitive information, such as the sex of your baby or cancer related results. If you do not wish to view this information or feel uncomfortable viewing it prior to discussing with your provider, please choose to wait to view the results until after discussing with your provider.

If some of my health information on myBeaumontChart is not correct, what should I do?

You have the ability to request updates to various portions of your medical record within myBeaumontChart. For example, you can request updates to your Medications, Allergies, and Health Issues (ake Problem List). Your myBeaumontChart information comes directly from Beaumont Health's EHR. You will see information entered during your visits with Beaumont Health providers, community providers using Beaumont Health's EHR, and results from testing and procedures at Beaumont Health facilities. Information entered by providers or hospitals not using Beaumont Health's EHR will not be automatically included in myBeaumontChart.

Can I access my child’s medical record within myBeaumontChart?

You can now view your child's medical information within your myBeaumontChart! You can ask your child's provider for proxy access to your child's records at your next clinic visit or you can request access online. Use this form to request access online. Once you have been granted proxy access, your child's record will appear in a separate tab within your myBeaumontChart, right next to yours.

I would like my spouse to have the ability to view my medical records within myBeaumontChart. How can I grant him/her access?

To allow your spouse, family member, or friend access to your medical records within myBeaumontChart, ask your provider. Your provider will provide you with an Authorization for Disclosure of Patient Medical Information form to sign. This form will allow your spouse, family member, or friend the ability to access your records within myBeaumontChart.

You can also request this access from within your myBeaumontChart account. Once you have logged into your myBeaumontChart with your username and password, select Personalize under the Settings menu. Then click the Adult Proxy Request hyperlink within the "Who Can View My Record?" section. Fill out the form to allow access to your medical information within their myBeaumontChart account.

I once had access to my child’s myBeaumontChart information and now I do not. What happened?

Once your child turns 18, your access to their myBeaumontChart account is deactivated. Your (adult) child can now request his or her own myBeaumontChart account. If you would still like to have access to your (adult) child, have your (adult) child talk to his or her provider to allow you access, or have your (adult) child apply online through their own myBeaumontChart.

Can a legal guardian have access to a patient’s myBeaumontChart account?

Yes, proxy access is given to court appointed legal guardians. To do this, provide your legal guardianship documents by submitting them to the Health Information Management Department at any Beaumont Hospital. You can drop them off at any HIM (Medical Record) Department or by faxing them to 248-471-8508. Indicate on your fax that the documents are for myBeaumontChart access. You will then be provided access to myBeaumontChart for the patient until the guardianship documents expire. Continued access will be granted by submitting updated documents.

I just moved here from out of state, and I have never been to a Beaumont before, but my child has. Can I still access my child's records via myBeaumontChart?

Yes, we can grant you access. Ask your child's provider for access, or request it online. Use this form to request access online. You will be sent a letter with an Activation Code to activate your myBeaumontChart account to view your child's records. Follow the instructions on this letter to gain access to your child's myBeaumontChart.

I forgot my password. What should I do?

Please click the Forgot Password? link on the login page or click here.

Can you send me a new access code as I have lost it, let it expire or did not receive it?

You can fill out our online access form by clicking here to gain access today if you fill out the form and we find an exact match in our patient records. You can also contact the myBeaumontChart Support Desk at (248) 597-2727 for any technical issues or questions regarding this feature.

Where do I see what I owe? How do I make a payment?

From the home page, click on the View billing summary quick link on the right side of the screen.

This will take you to your Billing Account Summary. From here, you can see the amount due for various accounts. Click the Pay button to make a payment, or click on the See Account Detail hyperlink to see more information about a particular account.

What is an E-Visit?

An E-Visit is a non-urgent, non-emergent online visit initiated by the patient. Use the Submit an E-Visit quick link on the right side of the screen to get started. Read through and accept the E-Visit disclaimer and you've started the workflow. Select from a predefined list of reasons for your E-Visit and select the provider you want to send your E-Visit to. Note that your recipient list will be determined by which providers are accepting E-Visit messages and your relationship with said providers. Not all providers accept E-Visits at this time, thus you may or may not see your care team of providers listed. Follow the rest of the screen prompts and you're on your way to receiving virtual care!

How much do E-Visits cost?

Depending on the provider/clinic, an E-Visit will likely be between $30-$40. Beaumont Health will not attempt to bill insurance for E-Visit services at this time. You will be responsible for the E-Visit charge and any follow-up care ordered or directed as a result of the E-Visit, including, but not limited to, diagnostic tests, prescribed drugs, laboratory tests, referrals for subsequent care or an office visit.

What is a Video Visit?

Video visits offer you the ability to receive non-urgent care from your provider through a live video stream from your computer with a camera, Android, or iOS device. To schedule a video visit, simply log onto myBeaumontChart, click the Schedule an appointment quick link on the right side of the screen, and choose the "Video Visit" option. From there, you will be prompted to provide the information necessary to schedule the video visit. Prior to your video visit appointment, test the device you are planning to use through the "Test Hardware" button. To join the video visit, log onto myBeaumontChart a few minutes prior to the scheduled appointment time and select the "Begin your video visit" banner. Currently, the following browsers are supported: Internet Explorer, Firefox, Google Chrome, and Safari. Note that not all providers accept Video Visit appointments at this time.

How much do Video Visits cost?

Depending on the provider/clinic, a Video Visit will likely be between $30-$40. Beaumont Health will not attempt to bill insurance for Video Visit services at this time. You will be responsible for the Video Visit charge and any follow-up care ordered or directed as a result of the Video Visit, including, but not limited to, diagnostic tests, prescribed drugs, laboratory tests, referrals for subsequent care or an office visit.

How is myBeaumontChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal id's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all myBeaumontChart messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

Your privacy is important to us. The information you provide on this web site is protected by federal laws. To learn more about how your rights to privacy are being protected, please click here: Privacy Policy.

I was logged out of myBeaumontChart, what happened?

We aim to protect your privacy and security of your information. While logged into myBeaumontChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of myBeaumontChart. We recommend that you log out of your myBeaumontChart session if you need to leave your computer for even a short period of time.

What do I need to use myBeaumontChart?

You need access to a computer connected to the Internet and an up-to-date browser such as Internet Explorer, Mozilla Firefox, Apple Safari, or Google Chrome.

My access code does not work, what should I do?

For your security, your access code expires after 60 days and is no longer valid after the first time you use it. If your access code expired, use the Online Access Request Form to gain immediate access.

Is my access code my user ID?

No, your access code is not your myBeaumontChart ID or password. You will use this code only once to log into myBeaumontChart for the first time. (The code will expire after you have used it or after 60 days) When you log into myBeaumontChart the first time, you will then be asked to create your own unique myBeaumontChart ID and password.

What is MyChartCentral?

MyChartCentral provides you with a central access point for all your MyChart accounts where you can access all accounts using a single username and password. For example, if you also have a Henry Ford Health System MyChart account, you can use MyChartCentral to seamlessly switch between and manage your myBeaumontChart account and your Henry Ford account.

What is Lucy?

Lucy is a personal health record that gives you a permanent home to organize all your medical information, regardless of where it came from. You can request an updated copy of your Epic medical record at any time and store it in Lucy.

You can also add personal information about your health and choose to share it with Beaumont Health and other organizations where you receive care. If your insurance changes or you move away and need to leave your current organization, Lucy will follow you.

Why am I not finding my other healthcare organization in MyChartCentral?

Organizations must participate with MyChartCentral in order for you to link to them through MyChartCentral.

Why isn’t my health information the same at all of my healthcare organizations?

The information that each of your healthcare organizations knows about you might be different, depending on the type of care they give you and when you were last seen. You can help keep everyone up to date by organizing your records in Lucy and sharing your information among all the different places where you receive care.

What if I don’t have multiple MyChart accounts?

Even if you have only one MyChart account, you can still use Lucy as your personal health record. MyChartCentral can provide access to your one MyChart account and Lucy with a single username and password.

Can I view my family members charts in MyChartCentral?

Yes, you can! MyChartCentral and Lucy let you see the same family members you can see here in myBeaumontChart. If you’d like to request access to a family member’s chart, please see Proxy Access topic in Frequently Asked Questions.

What should I do if the information I see in MyChart or Lucy is wrong?

If information in your myBeaumontChart account or Lucy is wrong, please contact your doctor’s office to update it so your information can be corrected. If information from another healthcare organization is wrong, contact that organization to make sure your information is corrected. After the information looks right in MyChart, you can get an updated copy in Lucy by requesting your chart again.

If my question is not answered in the FAQs, how do I get help?

If you cannnot find an answer to your question, please contact the myBeaumontChart Support Desk at (248) 597-2727.